1. DEFINITIONS “Arrival” – The date on which the Facilities/Services are scheduled to begin. “Client” – The person or entity for whom the Hotel provides Services. “The Hotel” – The Lemon Tree (Wrexham) Trading Limited. “Contract” – The agreement for Services, including these Terms. “Services” – Provision of accommodation, function room hire, and/or supply of food and beverages. “Standard Charges” – The rates shown in Hotel literature or websites in force at the time of the Service.
2. RESERVATIONS & CONFIRMATION 2.1 Provisional Reservations: All reservations must be confirmed in writing and guaranteed with a valid credit/debit card, including the cardholder’s statement address and CVV code. 2.2 Cancellation of Provisional Bookings: The Hotel reserves the right to release reservations without notice if card details are invalid or if pre-check-in authorization is declined. 2.3 Condition of Contract: This Contract is conditional on the Client providing valid payment authority. If this is not provided, the Contract will cease to have effect.
3. SUPPLY OF SERVICES 3.1 Standard of Service: The Hotel shall provide Services subject to these Terms. 3.2 Statutory Changes: The Hotel may make changes to Services without notice to comply with safety or statutory requirements, provided they do not materially affect the quality of the Service.
4. CHARGES & DEPOSITS 4.1 Pricing: If no specific charge is outlined in writing, Standard Charges at the prevailing rate apply. 4.2 VAT: All quoted charges include VAT at the applicable rate unless otherwise stated. 4.3 Deposits: All deposits paid are non-refundable.
5. PAYMENT TERMS 5.1 Policy Alignment: Payments will be taken in strict accordance with the terms of your selected booking policy. 5.2 Flexible Rates: For reservations made on a Flexible Rate, the full cost of the reservation will be automatically charged to the card on file 48 hours prior to the date of arrival. 5.3 Advance Purchase Rates: For “Advance Purchase” or “Non-Refundable” rates, full payment is taken at the time of booking. This is non-refundable and non-transferable. 5.4 Cheques: Cheques are accepted only with a valid guarantee card and must be received at least 14 days prior to arrival.
6. ARRIVAL & DEPARTURE 6.1 Times: Check-in is from 3:00 p.m. and check-out is by 11:00 a.m. * 6.2 Extensions: Access and vacate times for all other Services (e.g., function rooms) must be strictly adhered to as specified in the booking confirmation.
7. AMENDMENTS & CANCELLATIONS 7.1 The 48-Hour Rule: Where a 48-hour cancellation policy applies, this notice must be given 48 hours prior to the date of arrival, not the check-in time. For example: If you are due to arrive on a Friday, you must cancel by 11:59 p.m. on the Tuesday. Cancellations made after this point are subject to the full cost of the reservation. 7.2 Late Cancellations: If a cancellation is made within this 48-hour window, the Hotel will charge the credit card on file for the entire cost of the reservation. 7.3 Non-Refundable Rates: “Pre-Pay” or “Non-Refundable” reservations cannot be amended or refunded; the Hotel will retain 100% of the charge upon cancellation. 7.4 Cancellation Numbers: A cancellation number will be provided upon processing; this must be retained by the Client as proof of cancellation.
8. NO SHOWS If a Client fails to arrive (“No Show”), a fee equal to the entire cost of the reservation will be charged to the credit card on file, and the remainder of the booking (if multi-night) may be released.
9. GROUP BOOKINGS (5 ROOMS OR MORE) 9.1 Holding Period: Provisional group bookings are held for 7 days. 9.2 Final Numbers: The Client must provide final numbers and a rooming list at least 14 days prior to arrival. This number is the minimum chargeable. 9.3 Group Cancellation Scale: Up to 28 days prior: No Charge. 28 to 14 days prior: 50% of quoted rate. 14 to 7 days prior: 75% of quoted rate. Less than 7 days prior: 100% of quoted rate.
10. LIABILITY & CONDUCT 10.1 Behavior: Clients are responsible for the conduct of their guests. Noise or nuisance is strictly prohibited. 10.2 Items & Deliveries: All items left or received by the Hotel are at the owner’s risk. The Hotel is not liable for damage or loss. 10.3 Smoking: The Hotel is 100% non-smoking. A £150.00 penalty applies for non-compliance. 10.4 Pets: Pets are permitted in designated areas. A cleaning fee of up to £50.00 may be charged if extra cleaning is required.
11. GENERAL 11.1 CCTV: CCTV is in operation for security and safety. 11.2 Photography: Commercial photography or filming is prohibited without prior written consent. 11.3 Jurisdiction: This Contract is governed by the laws of England and Wales, and the parties submit to the jurisdiction of the courts of England and Wales.
Contact Information The Lemon Tree 29 Rhosddu Road, Wrexham, LL11 2LP Telephone: 01978 261211
