Guest information

Welcome

Wrexham lies on the border with England with the beautiful Roman walled city, Chester being only 13 miles away. Wrexham is a busy town with many shops and local amenities, it is an ideal base for shopping or exploring the surrounding countryside of North Wales.

You will never be short of things to do with so many activities and attractions in and around the town, why not visit one of the local National Trust properties Erddig or Chirk Castle.

We have our own museum within walking distance of the hotel or why not go a little further afield, and visit the picturesque town of Llangollen. The scenic countryside offers many rural pursuits including walking, golf, fishing and cycling.

Check-In & Check-Out Times: Guests are welcome to check-in from 3:00pm to 8:00pm Daily (11:00pm Thursday to Saturday) and are asked to vacate their rooms by 11:00am on the day of departure. There is a member of the team on site from 10am each morning to check out. Or you’re welcome to use the express check out option by posting your room key into the box in the lobby by the entrance

Guest Access: We operate a key fob entry system for accessing our building outside of our manned operating hours. You will receive instructions of how to enter and exit the building on check in or via email/WhatsApp if you have chosen a contactless check in.

Breakfast: Breakfast at The Lemon Tree is a real treat. We’ve become renowned for offering a superb breakfast. We offer a range of continental option buffet style, with freshly cooked breakfasts prepared from the kitchen. Breakfast is served, as follows:

Monday – CLOSED (Sunday stays are offered on a room only basis)

Tuesday  Friday – 7:30am to 10:30am

Saturday  Sunday – 8:30am to 11:00am

Car Parking: Our car park is located at the front and rear of the hotel and is free of charge to our guests on a ‘first come first served’ basis. If using a Sat Nav our post code is LL11 2LP.

Wifi / Internet: Available free of charge to our guests. Our current access code is: LEMON2020 (All Capitals).

More Useful Information

Our Front of House team are available from 10:00am until 7:00pm daily (11:00pm Wednesday to Saturday). Outside these hours we have an on call system where guests can call a member of the team for assistance. PLEASE CALL 07984 183126 for out of hours assistance.

PLEASE NOTE: The restaurant offers an A La Carte menu from 5:00pm until 10:00pm Wednesday to Saturday, as well as 12pm until 6pm on a Sunday. We also offer Afternoon Teas and a wide selection of Teas and Coffees from 12:00pm to 4:00pm Wednesday to Saturday.

 

The bar is open daily from 12:00pm until 8:00pm (11pm Wednesday to Saturday) and offers a wide range of premium bottled and draft beer, including our very local ‘Wrexham Lager’. We also stock a fine selection of new and old world wines, or why not try a cocktail?

 

When leaving The Lemon Tree, please leave your room key at Reception for safe keeping. Please note.

There will be a £25 charge for any lost keys.

Telephones: We do not currently offer telephones within our bedrooms. If you would like to make a local call please ask a member of staff for assistance. International calls are not permitted.

Televisions: Our flat screen digital televisions offer a wide range of TV stations and digital radio. Your television is operated by the remote control in your room.

Hairdryer: A hair dryer is located in the desk or wardrobe. Please ask a member of staff for details. Laundry Service We can take care of small loads of Laundry upon request. However, please allow 12 hours turnaround. Please ask a member of staff for details.

Iron & Ironing Board: An Iron & Ironing Board can be arranged free of charge on request. Please ask a member of staff for details.

Tea and Coffee Facilities: We have provided a tray of complimentary refreshments (tea/coffee, biscuits and mineral water) in your room.

Please contact reception. We are happy either to book a taxi or provide details of local taxi companies

 

Taxis: Yellow Cars: 01978 286286

Apollo Taxis: 01978 353535

This Service is available at reception at 20p per copied sheet.

Your room will be services everyday however we will only change the bed linen at your request. Towels will be replaced when you place them in the shower, a set of complimentary toiletries are provided for your stay if you require more do not hesitate to contact reception.

 

We have several banks within walking distance which include HSBC, Barclays, Nationwide, NatWest, Santander, Lloyds and Halifax.

We reserve the right to charge guests in full for the cost of replacing, re-instating or, at our discretion, making good any damage to the property, its fixtures, fittings, furniture, soft fabrics or contents of whatever nature. Contents removed from a room may also be charged at their replacement cost. All charges will be treated as part of a guest’s account. Damage of a malicious nature will be reported to the police. A charge of £50 will be added to each account to cover cleaning expenses attributable to spillages. Please report any problems to our Staff.

We operate a key fob entry system for accessing our building outside of our manned operating hours. You will receive instructions of how to enter and exit the building on check in or via email/WhatsApp if you have chosen a contactless check in

Housekeeping will return lost property to Reception and any lost property will be stored on site for no longer than two weeks. Collection of personal effects can be arranged by contacting The Lemon Tree. For an additional charge we can arrange for certain personal effects to be returned via Royal Mail.

NHS Direct: 0845 46 47

Wrexham Hospital: 01978 291100

Emergency Dentist: 0845 46 47

Doctors Surgery: 01978 352055

Taxis: Yellow Cars: 01978 286286

Apollo Taxis: 01978 353535

We take guest safety very seriously. In case of an emergency, please follow the evacuation instructions displayed on or near your bedroom door. Also, please take a moment to familiarize yourself with the nearest fire exit and ‘break glass’ point.

In line with current legislation, The Lemon Tree is a non-smoking property and smoking is therefore not permitted anywhere within the building. For the benefit of other guests we levy a fee of £150 to cover the additional cost of cleaning any room where the legislation is breached. We also reserve the right to levy an additional charge for the cost of reinstating any part of a bedroom and/or its furniture, fabrics, fixtures and fittings where damaged as a result of smoking.

Looking for something else? Just get in touch...